Shipping Policy

FLUXXURY — Shipping Policy

Last updated: December 4, 2025

At FLUXXURY, we partner with a curated network of international atelier and production teams to bring you unique, high-quality pieces from around the world. Because of this, shipping times may vary depending on the item, the fulfilment partner, and your delivery location.

Made-to-Order Production
Many FLUXXURY pieces are crafted on a made-to-order basis through our international atelier partners. This approach supports small-batch production, reduces overstock waste, and allows us to offer globally sourced designs. Because items are produced specifically for each order, processing and delivery times may vary depending on the item and fulfilment partner.

We strive to make your experience seamless and transparent. Please read the details below to understand how shipping works.

1. Processing Times

Once an order is placed, it is typically processed within:

• 1–5 business days

During peak periods, high demand, holidays, or global delays, processing times may take slightly longer.

Orders that have already entered processing, production, or fulfillment cannot be cancelled.

2. Shipping Times

Shipping times vary depending on the product, fulfillment partner, and destination.
Most orders arrive within:

Estimated Delivery Window

  • United States: 7–14 business days

  • Canada: 7–14 business days

  • United Kingdom: 7–14 business days

  • Europe: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Asia: 7–14 business days

  • Rest of World: 7–21 business days

These timeframes are estimates and may vary due to factors outside our control, including:

  • International customs clearance

  • Global logistics congestion

  • Carrier delays

  • Weather events

  • High-volume periods

We offer free worldwide shipping, which may result in slightly longer delivery times.

3. Multiple-Item Orders

Because FLUXXURY works with multiple atelier and fulfilment partners, items in your order may ship separately.
You may receive:

  • Multiple tracking numbers

  • Items arriving on different days

This is normal and ensures faster delivery for available items.

4. Tracking Information

Once your order ships, you will receive an email with tracking details.

Please note:

  • Tracking updates may take several days to appear.

  • Some international carriers show limited or intermittent tracking.

  • If tracking shows “delivered,” you must contact your local carrier for further assistance.

FLUXXURY is not responsible for packages marked as delivered but not received.

5. Customs, Duties & Taxes

Depending on your country’s regulations, your order may be subject to:

  • Import duties

  • VAT or GST

  • Customs clearance fees

  • Tariffs or inspection charges

These charges, if applicable, are the responsibility of the customer.

FLUXXURY cannot control or predict these costs, and we are not responsible for delays caused by customs authorities.

6. Delayed or Lost Shipments

While uncommon, delays can occur due to factors outside our control.

If your package is delayed:

Please allow extra time beyond the estimated delivery window, especially during peak seasons or global supply chain disruptions.

If your package is lost in transit:

If the carrier confirms it has not been delivered, we will assist in opening an investigation and, if eligible, arrange a replacement.

If tracking shows “delivered” but you did not receive it:

You must contact your carrier directly.
FLUXXURY cannot replace or refund orders marked as delivered by the carrier.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

We cannot:

  • Change delivery addresses once the order has shipped

  • Offer refunds for orders delayed or returned due to incorrect address information

If an incorrect address is provided, additional charges may apply for reshipment.

8. Pre-Orders & High-Demand Items

Some items may be available for pre-order or during high-demand releases. These items may have extended processing or shipping times, which will be noted on their product pages when possible.

9. Order Cancellations

Orders may be cancelled only if they have not entered processing or production.

Once an order has begun fulfilment, it cannot be cancelled.

10. Questions or Assistance

If you require help with your order or tracking, please contact us at:

info@fluxxury.com

Our team is here to help with any concerns regarding your shipping experience.