Privacy Policy

FLUXXURY — Privacy Policy

Last updated: December 4, 2025

Fluxxury (“we,” “us,” or “our”) operates this website and provides all related information, features, tools, products, and services (collectively, the “Services”) to offer you a curated and seamless shopping experience. Our store is powered by Shopify, which enables us to deliver these Services securely and efficiently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our Services, make a purchase, or communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how your personal information is handled.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

We may collect, use, or process the following categories of personal information, depending on how you interact with our Services and as permitted by law:

Contact Information

Name, billing and shipping address, phone number, and email address.

Financial Information

Credit/debit card details, payment method, transaction information, and related data processed securely through Shopify or our payment providers.

Account Information

Account credentials, preferences, security questions, and settings.

Order & Transaction Information

Items viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as historical transaction records.

Communications

Information you provide when contacting us (e.g., customer support requests, feedback, or questions).

Device Information

IP address, browser details, device type, network information, and technical identifiers.

Usage Information

How you interact with our website and Services, including timestamps, navigation patterns, and features used.

2. Sources of Personal Information

We may collect personal information from:

  • Direct interactions (account creation, purchases, communications, browsing).

  • Automatic data collection through cookies, pixels, and similar technologies.

  • Service providers who process information on our behalf (e.g., payment processors, shipping partners, analytics providers).

  • Business partners or third parties as permitted by applicable laws.

3. How We Use Your Personal Information

We use your personal information to:

Provide & Improve the Services

  • Process payments and fulfill orders

  • Arrange shipping and returns

  • Manage your account and preferences

  • Recommend relevant products

  • Enhance and personalise your shopping experience

Marketing & Advertising

  • Send promotional emails or text messages

  • Show targeted or personalised advertisements on our website or externally
    You may opt out of marketing communications at any time.

Security & Fraud Prevention

  • Authenticate accounts

  • Detect and investigate fraudulent or unsafe activity

  • Protect our Services and users

Customer Support

  • Respond to inquiries

  • Assist with orders, returns, or account matters

Legal & Compliance

  • Meet legal obligations

  • Respond to lawful requests

  • Enforce our terms and policies

4. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service Providers

With Shopify and other vendors who help operate our business (e.g., payment processors, fulfilment and shipping partners, cloud storage, customer support, IT and analytics providers).

Marketing & Advertising Partners

To deliver personalised advertising or promotional content, in accordance with their privacy policies. Depending on your location, you may have rights to opt out of such sharing.

At Your Direction

When you authorise us to share information—for example, during shipping, social media integrations, or account logins.

Corporate Group

With our affiliates or within our corporate family where relevant.

Business Transactions or Legal Requirements

In connection with mergers, acquisitions, legal requests, dispute resolution, or to protect our rights and the safety of our users.

. Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your interactions with our website as needed to provide and enhance their platform services. Shopify may also combine data from your interactions with our store and other merchants to improve their systems.

In these situations, Shopify is responsible for processing your personal information.
You can learn more here: Shopify Consumer Privacy Policy
You may also exercise applicable privacy rights via the Shopify Privacy Portal.

6. Third-Party Websites

Our Services may link to external websites or platforms. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before providing any personal information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal information, please contact us so we may delete it.

We do not knowingly “sell” or “share” personal information of individuals under 16 years old, as defined by applicable law.

8. Security & Retention

We implement reasonable administrative, technical, and physical safeguards; however, no security system is impenetrable. Information transmitted online may not be fully secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide the Services

  • Meet legal requirements

  • Resolve disputes

  • Enforce our policies

9. Your Rights & Choices

Depending on your location, you may have certain rights, including:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct Inaccuracies

  • Right to Data Portability

  • Right to Manage Communication Preferences

You may exercise these rights by contacting us using the details below.
Before processing your request, we may need to verify your identity.
You may also designate an authorised agent where permitted by law.

You can learn more about Shopify’s independent processing and your rights here:
https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

10. Complaints

If you have concerns about how we handle your data, please contact us directly. You may also have the right to submit a complaint to your local data protection authority.

11. International Transfers

Your personal information may be transferred, stored, or processed outside your home country.
When transferring data outside the EEA or UK, we rely on lawful transfer mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent measures.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, regulatory, or operational reasons. Updates will be posted on our website with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@fluxxury.com